Schaffhauser, 2006) METHODOLOGY

The methodology of this research has been of a qualitative and interpretive nature in a review of relevant peer-reviewed material.

DATA COLLECTION/ANALYSIS

Collection and analysis of data is conducted in an interpretive nature through review of literature on the subject.

SUMMARY AND CONCLUSION

Findings of this study include the fact that the IT company providing outsourcing and the company hiring the services should fully communicate on all matters. Performance management can be measured from the (1) financial perspective; the (2) customer perspective; (3) the Internal Business Process; and (4) Innovation and Learning Perspective. Quality and the vendor's reputation are important to businesses when considering outsourcing IT. Customers do not like subcontractors within the outsourcing framework while flexible contracts, geographic location, and cultural fit are found unimportant.

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Poyhonen, Seppo (nd) Factors that Influence the Success of IT Outsourcing - TU 91.167 Seminbar in Business Strategy and International Business

Schaffhauser, Dian (2006) Outsourcing Survey 2006, Part 3: Success Factors in Selecting a Provider. Enterprise Systems. Online available at http://eesj.com/enterprise/article.aspx?EditorialsID=1767.

State of IT Outsourcing (2006) CRMindindustry 2006 October. Knowledge Storm Online available at http://products.esj.com/esj/search/index/sol_summary/85427?pos=2&trkpg=PARTNER_SEARCH_RESULTS_ESJ&stype=Outsourcing%20Survey%202006,%20Part%203:%20Success%20Factors%20in%20Selecting%20a%20Provider&n=85427&c=ESJ

IT Outsourcing is Only as Successful as the IT: Outsourcing Evaluation Process